Frequently Asked Questions

Ordering

How do I place a wholesale order?

Browse our catalog and add items to your cart. If you haven't applied for a wholesale account yet, visit our Wholesale Application page to get started.

Is there a minimum order quantity?

Most products have no minimum order requirement. Some brands or bundle deals may have minimums, which will be clearly listed on the product page.

Can I mix and match flavors or styles?

Yes. Unless a product listing specifies otherwise, you can mix flavors and variants within the same product.

Shipping

How fast do orders ship?

Orders placed before 2 PM EST on business days typically ship the same day. Orders placed after 2 PM or on weekends ship the next business day.

What carriers do you use?

We ship via USPS, UPS, and FedEx depending on order size and destination. Tracking information is emailed automatically once your order ships.

Do you ship to all 50 states?

We ship to most US states. Due to varying state regulations on certain products, some items may be restricted in your area. Restricted products will be noted at checkout.

Payments & Pricing

What payment methods do you accept?

We accept all major credit and debit cards, ACH bank transfer, and other payment options available at checkout.

Do you offer tiered pricing?

Yes. Volume discounts are available on many products. Pricing tiers are shown on individual product pages. Larger orders unlock lower per-unit costs automatically.

Are your prices negotiable for large orders?

For large volume orders, reach out to us directly via our Contact page to discuss custom pricing.

Returns & Issues

What is your return policy?

Please review our Return Policy for full details. We stand behind the quality of our products and will work to resolve any issues quickly.

What if I receive a damaged or incorrect order?

Contact us within 48 hours of delivery with photos of the issue and your order number. We'll make it right.

Account & Verification

Do I need to verify my business to order?

For first-time wholesale accounts, we may request basic business verification such as a resale certificate or business license. This helps us ensure compliance and keep pricing exclusive to legitimate retailers.

Still have questions?

Contact our team and we'll get back to you within 1 business day.